Return & Refund Policy
Eligibility for Returns
Damaged Goods
Items received in compromised or defective physical condition during transit or manufacture.
Incorrect Delivery
Receipt of a product not matching your bespoke order specifications or visual mockups.
Missing Components
Bespoke kits or sets arriving with incomplete elements as per the confirmed order manifest.
Quality Variance
Significant deviation from the digital mockup or agreed-upon quality standards for AI generation.
Non-Returnable Items
Bespoke customized or personalized AI-generated physical products.
Bulk corporate commissions finalized via verified digital mockups.
Items damaged due to misuse or mishandling after delivery.
Curated clearance items or limited-edition exclusive releases.
Perishable goods (where applicable).
The Return Process
Formal Request
Initiate your request via concierge email with high-fidelity photographic proof or unboxing video.
Bespoke Review
Our Quality Assurance experts evaluate the request within 2-3 business days.
Instructions Issued
Upon approval, specific return instructions will be shared. Do not ship items back without approval.
Settlement Protocol
Approved refunds are processed to the original payment method within 5–7 business days.
Logistics and shipping fees associated with the original delivery are non-refundable.
For bulk orders, partial credits may be applied based on the extent of the claim.
Concierge Support
support@giftlab.ai
+91 123 456 7890
Monday — Friday
10 AM — 6 PM IST
DEDICATED EXPERTS AT YOUR DISPOSAL FOR SEAMLESS EXECUTION.